Frequently Asked Questions
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What is the closest airport to Hotel Valley Ho?
Phoenix Sky Harbor International Airport (PHX) is the closest major airport, about 10 miles southwest of the hotel.
Phoenix-Mesa Gateway Airport (AZA), about 30 miles southeast of the hotel, offers limited air service through low-cost carriers Allegiant and Sprit Airlines.
Scottsdale Airport, located about 10 miles north of the hotel, services corporate and private jets daily. It does not have commercial airline commuter service.
I'm at Sky Harbor Airport with no car. How do I get to the hotel?
View the list of often used airport transportation methods.
How far is Hotel Valley Ho from Old Town Scottsdale?
Hotel Valley Ho is on the west end of Downtown Scottsdale, walking distance to the Old Town area and many shops and restaurants. The free Scottsdale Trolley is a great way to get around and stops near the end of the hotel's main driveway. The trolley also goes to Scottsdale Fashion Square Mall, about 1 mile north of the hotel.
I'm driving. How do I get to Hotel Valley Ho?
View directions from surrounding areas.
What are the check-in and check-out times?
Guaranteed check-in is 4:00 p.m., and check-out is noon.
Does Hotel Valley Ho have a fitness center?
Yes, there is a 24-hour, state-of-the-art fitness center and movement studio just down the hall from VH Spa, overlooking the pool. There are also men's and women's locker rooms and steam rooms. The fitness center and steam rooms are complimentary to hotel guests.
Does Hotel Valley Ho offer Internet access?
Yes, wired and wireless Internet access is available in guest rooms. Wireless Internet is available around the hotel. Basic Internet access is complimentary; Choice Internet is $9.99 for 24 hours and Premium Internet is $14.99 for 24 hours. There is also complimentary Internet access in the 24-hour business center.
I have a pet I can't live without. Can my pet stay with me at Hotel Valley Ho?
Sure! Hotel Valley Ho is pet friendly (click here for more info).
Is Hotel Valley Ho ADA accessible?
Yes. Accessible Guest Rooms are available, and the hotel features an an array of ADA amenities.
Does Hotel Valley Ho allow smoking?
All guest rooms are non smoking. However, smoking is allowed on guest room balconies and patios. There is also a "smoker's patio" just outside the lobby.
Are photo shoots allowed?
Photo shoots may be permitted but require advance permission. Shoots are subject to management approval and fees, based on size, areas needed, date, and time. All shoots require approval and a signed release form, including shoots inside guest rooms.
Hotel Registration Policies
Occupancy Policy: Room rates are based on single or double occupancy in guest rooms. Each additional person over 18 years of age will be assessed a $25 per night extra person fee. The guest rooms and facilities at Hotel Valley Ho do have occupancy limitations; please see a guest services representative for details.
Pool Policy: Each person permitted to the pool area must be registered to a guest room and is subject to the extra person fee, if applicable.
Guest Amenities: Room rates include access to VH Spa facilities, the fitness center, pool area, and complimentary in-room coffee and daily newspaper service (upon request). Other services offered on a complimentary basis include concierge services, basic business center usage, and shoe shine service.
Parking Fees: Underground valet parking is $15 plus tax per vehicle (overnight).
Internet Access: Internet access is available through Ethernet or WiFi connections. Basic Internet access is complimentary; Choice Internet is $9.99 for 24 hours and Premium Internet is $14.99 for 24 hours.
Cancellation Policy: Cancellation requests must be received at least 48 hours prior to stay to avoid a fee equal to one night's room and tax. This fee, if applicable, will be directed to the form of guarantee holding the reservation. Group reservations may be subject to alternative cancellation policies; please contact the Hotel Valley Ho sales department with questions concerning group reservations.
Smoking/Damage Policy: All guest rooms and suites at Hotel Valley Ho are non-smoking. A $250 cleaning fee will be applied for any evidence of smoking in guest rooms upon departure. Guest room damages will be applied to the form of payment on file, should any occur.
Pet Policy: Hotel Valley Ho is a pet-friendly property. Pets stay for free, but are subject to additional fees for any damages resulting from poor pet behavior. Any guest traveling with a pet is required to inform the hotel, so that the staff may properly prepare for the pet's arrival.
Payment Method Notice: Hotel Valley Ho will obtain an advanced authorization on all forms of payment. This authorization amount will be equal to the room and tax portion of the entire stay, plus an additional $100 to cover any incidental charges (unless pre-existing billing terms are in place). Additional authorization will be obtained if the pre-set limit is exceeded. Hotel Valley Ho recommends the use of a credit card when checking in to the property. Please note that when using a debit card upon check-in, the financial institution may place a hold equal to twice the estimated charges on an account for up to 10 days after check-out. Please contact specific financial institutions for inquiries on this subject. The form of payment given upon check-in, be it a credit card or debit card, will be used to settle all charges to this account unless pre-existing billing terms are in place.
Personal Property: Hotel Valley Ho is not responsible for any lost or stolen items. It is understood that there are in-room safes and safety deposit boxes available at no additional charge. If any item is lost or stolen, it is the guest's responsibility to contact the Hotel Valley Ho security department to file a report and make contact with the authorities, if necessary.