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PRISTINE CLEAN PROGRAM.

COVID-19 health + safety protocols

The safety and wellbeing of our guests and employees continue to be of the utmost importance to all of us at VH Spa. We have developed a comprehensive program to ensure that we are providing a safe and welcoming experience, based on state and CDC guidelines. Our new Wellness Attendant is focused on all things wellbeing, from managing social distancing and providing equipment that can be checked-out for a courtyard workout to ensuring the cleanliness of the spa, fitness center, and lounges through EPA-approved disinfectants. A quick temperature check will be performed for all spa guests to ensure a safe environment. Until we reopen our spa doors, you can reserve an in-room massage through Pure Knead. We look forward to welcoming you for much-needed relaxation.


MASK POLICY


Based on the latest regulations for Maricopa County, masks are required to be worn in all public areas, with a few exceptions (read more here). Masks are required in the spa and fitness center, except during facials. Please also remember to maintain proper social distancing.


OUR PROTOCOLS INCLUDE, BUT ARE NOT LIMITED TO:

VH SPA for vitality + health

REOPENING OCTOBER 1

We look forward to reopening our spa doors on Thursday, October 1. Yoga classes will resume for groups of three on Friday, October 2.

  • The spa will be deep-cleaned every evening.
  • EPA-approved disinfectants will be used for all sanitizing.
  • All surfaces will be sanitized after each use.
  • Signage will be prominently posted, reminding guests of maximum occupancy and distancing guidelines.
  • A quick temperature check will be performed to ensure a temperature under 100 degrees.
  • All associates undergo a wellness and temperature check prior to beginning work.
  • All providers will wear disposable, one-time-use masks.
  • The Wellness Attendant and spa reception staff will wear masks and gloves.
  • Plexiglass shields will be in place at the spa reception desk.
  • Water dispensers and snacks have been removed. Bottled water is available upon request.
  • Magazines and TV remotes have been removed from the lounges.
  • Men's and women's lounge access will be limited to 30 minutes per person to assist with social distancing.
  • Lockers will be designated with a ‘Super Clean’ sticker after they have been serviced and sanitized.

FITNESS CENTER

The fitness center is temporarily closed, based on the latest state guidelines.

Once reopened, appointments will be required to workout at the fitness center, and access will be limited to registered hotel guests and spa members, in order to ensure capacity is not exceeded. The floor-to-ceiling glass panels can be opened for a fresh-air workout on fair-weather days. Open 6:00 a.m. to 1:00 p.m.

  • EPA-approved disinfectants are used for all sanitizing.
  • All surfaces are sanitized after each use.
  • The fitness center is deep-cleaned daily.
  • The men's and women's lounges will reopen on October 1 along with VH Spa.
    • Access will be limited to 30 minutes per person to assist with social distancing.
  • Appointments are required to workout; sign up by email, or at the spa reception or hotel front desk.
    • 1-hour appointments are available on the half hour, beginning at 6:00 a.m. and ending at noon.
  • No more than 15 guests are admitted at a time, including the movement studio.
    • The movement studio will accommodate three guests at a time.
  • Six-foot social distancing will be enforced.
  • Single-use earphones will be available upon request.
  • Magazines and TV remotes have been removed.
  • ‘Super Clean’ signs will be placed on equipment and machines after they are serviced.
  • Hotel-monitored, electronic Salto locks have been added to monitor access.
  • The Wellness Attendant will offer equipment including yoga mats, medicine balls, and kettlebells available to be checked-out and used outdoors in Palm Courtyard. All equipment will be thoroughly sanitized after each use.

SPA RETAIL SHOP


From luxurious red flower products featuring our signature scent to everyday essentials, we have your needs covered.

  • EPA-approved disinfectants are used for all sanitizing.
  • All surfaces are sanitized after each use.
  • All tester products have been removed; a more flexible return policy will be offered on skincare products.
  • Social distancing will be monitored by spa reception staff, with no more than five guests permitted in the boutique at a time.
  • Apparel and accessories will not be available to try on.
  • All sales are final until further notice.

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